Student Participant Handbook

Welcome

We take this opportunity to welcome you as a course participant of Human Performance Centre.

The participant handbook provides you with the necessary information including our code of practice, key policies and procedures and rules and regulations, which govern how Human Performance Centre operates with regard to your proposed studies. These apply wherever training and assessment is conducted.

Please read the following information and should you have any questions about its contents please do not hesitate to ask prior to enrolment or once you have commenced your studies.

You having read the participant handbook is a condition of enrolment.

On behalf of Human Performance Centre, we look forward to working with you and to helping you towards achieving your chosen career.

The Human Performance Centre Team

RTO Code 41071

Introduction

Vision, Mission and Values Statement

Human Performance Centre is a well-established Registered Training Organisation that offers a range of qualifications and nationally recognised and non-accredited short courses. It is dedicated towards providing quality training and assessment for those who are entering employment as well as those who wish to upgrade their skills and knowledge and gain a formal qualification.

Our vision, mission and values, not only strive for excellence but intends to inspire our graduates towards the achievement of their own career aspirations.

This handbook provides you with an overview of our code of practice which influences the direction of Human Performance Centre’s key policies and procedures, which is also provided. Prior to enrolment it is a requirement that you have read and will adhere to these policies and procedures. These policies and procedures apply wherever training and/or assessment is conducted.

Participant Handbook

The commitments set out in the participant handbook underpin the operations of Human Performance Centre. It provides guidelines for the ethical conduct of how Human Performance Centre meets our client’s needs. All staff and contractors will abide by its provisions.

Legislation

Complies with all Federal, State and Territory regulatory and legislative requirements with particular reference to Standards for NVR Registered Training Organisations, Workplace Health and Safety, Equal Employment Opportunity and Anti –Discrimination and Privacy.

Administration

Human Performance Centre has sound management policies and procedures and will fulfill its legal and legislative obligations to this participant handbook is its foundation.

The Human Performance Centre operates in accordance with the VET Quality Framework (VQF). The VQF is the nationally agreed quality framework for the Australian vocational education and training sector.

These standards include, among others:

  • Transparent ethical marketing practices, provision of competency based training and assessment against endorsed training packages which Human Performance Centre is accredited to offer and recognition of qualifications issued by other RTOs.
  • Provides modern training facilities, equipment and current materials that enhance learning.
  • Has sound participant record keeping and financial management practices.
  • Accepts that the Australian Skills Quality Authority (ASQA) may access these for audit purposes against the VQF.
  • Maintains accurate, confidential and secure participant information. Student information will be released to ASQA for audit purposes. Information will not be released to any other parties unless permission is given by the student in writing.
  • Is committed to the continuous improvement and review of its administrative, training and assessment services and encourages feedback from all its students to assist towards its pursuit of providing quality driven outcomes for the benefit of all stakeholders.

Staff

  • Employs qualified and industry experienced trainers and assessors as stated by the minimum requirements set by the relevant training package, or accredited or non-accredited programs, they train/assess against.
  • That all staff and contractors share the same ethics, philosophies and values set by Human Performance Centre and strive for excellence in providing the highest quality of service.
  • All staff and contractors will be honest, reliable and professional in their undertakings. They will provide a prompt and high level of service to its students, and all activities they carry out will be accurate, handled with integrity, ethical and professional at all times.
  • Respects the individuality of all participants, their learning needs, their prior knowledge and life experience, and applies appropriate adult learning strategies.
  • Maintain privacy and confidentiality in respect of all matters relating to participants and staff and business matters related to Human Performance Centre training services.

 

Marketing

  • Provides current, accurate and relevant information in all marketing material that is not misleading, vague or ambiguous
  • Will deliver the services it promises

Enrolment

Provides the following information to prospective participants: all fees and charges; selection and entry criteria on the basis of access and equity; recognition of prior learning; refund, complaints, assessment requirements and expectations and assessment appeals policies and procedures; certification or qualification to be issued as a result of full or part completion of the program; vocational outcomes. More information can be found under ‘Course Participant Enrolment’.

Client services

Provides academic support to participants with language, literacy and numeracy needs who have other special needs. Reasonable adjustment to assessment may be made provided that the assessment outcomes remain the same and fair to all. More information can be found under ‘Participant Welfare’.

Participants

  • Will respect the individuality and rights of all fellow participants.
  • Adhere to all legislative requirements, with particular reference to anti-discrimination and workplace health and safety.
  • Will treat Human Performance Centre staff members with respect.
  • Will complete their course with honesty and integrity and within time frames set under the course program requirements.
  • Will follow and abide by the requirements and obligations written in this Participant Handbook

Assessment

  • Human Performance Centre conducts valid, reliable, flexible and fair competency based assessment.
  • Ensures that evidence gathered is valid, current, sufficient and authentic.
  • Results of assessment will be issued to the participant promptly, and to an agreed third party if their fees were paid on their behalf.
  • Participants will be given the right to be re-assessed and or appeal their assessment result.

Our Guarantee of Service:

To ensure that we provide training and assessment services that meet the needs of students and industry we employ sufficient suitably qualified and experienced trainers, secure suitable facilities, ensure sufficient opportunities for learning in appropriate environments, with suitable resource and assessment that is fair and flexible.

For courses that have commenced, in the unlikely event that Human Performance Centre is unable to deliver the course in full the participant will be offered the option to enrol with another RTO and Human Performance Centre will assist in both finding a suitable RTO and in the transition to the new RTO.

Training Courses

Human Performance Centre offers a range of certificate qualifications.
These include:
Combined SIS30315 Certificate III in Fitness & SIS40215 Certificate IV in Fitness

SIS30315 CERTIFICATE III IN FITNESS UNITS

CORE UNITS
SISFFIT001 Provide health screening and fitness orientation
SISFFIT003 Instruct fitness programs
SISFFIT002 Recognise and apply exercise considerations for specific populations
SISFFIT014 Instruct exercise to older clients
SISFFIT004 Incorporate anatomy and physiology principles into fitness programming
SISXCCS001 Provide quality service
SISXFAC001 Maintain equipment for activities
SISXIND001 Work effectively in sport, fitness and recreation environments
SISFFIT005 Provide healthy eating information

ELECTIVE UNITS
SISFFIT006 Conduct fitness appraisals
BSBRSK401 Identify risk and apply risk management processes
HLTWHS001 Participate in workplace health and safety
HLTAID001 Provide CPR
HLTAID003 Provide first aid
SISFFIT012 Instruct movement programs to children aged 5 to 12 years
SISSSCO307 Provide nutrition information to athletes

SIS40215 CERTIFICATE IV IN FITNESS UNITS

CORE UNITS
SISFFIT013 Instruct exercise to young people aged 13 to 17 years
SISFFIT025 Recognise the dangers of providing nutrition advice to clients
SISFFIT026 Support healthy eating through the Eat for Health Program
SISXRES001 Conduct sustainable work practices in open spaces
SISFFIT018 Promote functional movement capacity
SISFFIT015 Collaborate with medical and allied health professionals in a fitness context
SISFFIT023 Instruct group personal training programs
SISFFIT016 Provide motivation to positively influence exercise behaviour
SISFFIT021 Instruct personal training programs
SISFFIT020 Instruct exercise programs for body composition goals
SISFFIT019 Incorporate exercise science principles into fitness programming
SISFFIT017 Instruct long-term exercise programs

ELECTIVE UNITS
HLTAID001 Provide CPR
SISFFIT012 Instruct movement programs to children aged 5 to 12 years
SISSSCO307 Provide nutrition information to athletes
SISSSTC402A Develop strength and conditioning programs
BSBSMB404 Undertake small business planning
BSBSMB403 Market the small business
BSBSMB401 Establish legal and risk management requirements of small business
BSBSLS408 Present, secure and support sales solutions

Location

Human Performance Centre provides state of the art training facilities to conduct training and assessment as well as outdoor based activities. Where a blended study option is selected, training is conducted remotely via an online learning system.

Wherever the training is conducted, Human Performance Centre ensures that its first consideration is towards the appropriate provision of the training venue and its facilities, accessibility to public transport, as well as satisfying workplace health and safety obligations.

Timetables

Staff will provide students with a course outline at the start of each course. Human Performance Centre reserves the right to vary course timetables without notice.

Course Participant Enrolment

Course participants are enrolled on a first come first serve basis where any applicable eligibility criteria has been met. Verbal and written assessment may be completed to ensure that your chosen course is suitable for you. Notification of Confirmation of Enrolment is issued once the course payments have been received prior to course commencement. It is a requirement of enrolment that students agree to the requirements set out in this Participant Handbook.

  • Course selection, enrolment and induction/orientation procedures
  • Course information, course content, study requirements and vocational outcomes
  • Fees and charges, including refund policy
  • Provision for language, literacy and numeracy assistance
  • Flexible learning and assessment procedures
  • Appeals and complaints procedures
  • Disciplinary procedures
  • Staff responsibilities for access and equity
  • Recognition of prior learning arrangements and credit transfer

Delivery

Human Performance Centre courses are delivered in a blended method including face to face and at home study. The course is structured flexibly and can take up to 12 months to complete. The On-campus course includes a compulsory non-flexible face to face component of 24 full days attendance at the HPC training facility (or equivalent visits equalling 182 hours). The pace of progress is dependent on each individual’s circumstances such as work and family commitments and their existing knowledge and skills in some or all of the units they are studying. Some people learn more quickly than others or have previous experience in this field and may achieve outcomes sooner. Regardless of the pace of progression, all students must attend a minimum of 24 days (or equivalent visits equalling 182 hours) at HPC’s training centre. All students have 12 months to complete their course.

Human Performance Centre’s blended study option is self paced online study with on-campus practical training assessments, a blended student is required to attend HPC’s training facility for the practical training outlined in the ‘Practical Assessment Completion Form’ . All students have 12 months to complete their course.

Access and Equity

Human Performance Centre prohibits discrimination towards any group or individuals in any form inclusive of:

  • Gender
  • Pregnancy
  • Race, colour, nationality, ethnic or ethno-religious background
  • Marital status
  • Sexual orientation
  • Age
  • Socio-economic background
  • Physical or intellectual or psychiatric disability

We expect our participants/clients/staff to also comply with such legislation and not discriminate against any of the above, whether it is to a staff member or to fellow participants.

Access and equity should be considered in all stages from the design of enrolment and application forms, to the selection of venues and development of assessment activities.

Programs are designed and wherever possible facilities are established to enhance flexibility of delivery in order to maximise the opportunity for access and participation by disadvantaged clients.

Every consideration is made to ensure that training venues used by Human Performance Centre are practicable to meet the needs of enrolled people with disabilities. Special arrangements will be made whenever and wherever it is practicable. Prospective participants must advise Human Performance Centre of any disability that may impact on their attendance, learning and assessment prior to enrolment.

Human Performance Centre has a three step process to aid in the implementation of this policy:

  1. Identify the need
  2. Address the need
  3. Offer alternatives

Learner needs will be identified through:

  • Initial training and assessment needs analysis
  • Observation of learner progress during the course or program
  • Learner feedback during the course

All staff and contractors to Human Performance Centre are advised of their responsibilities upon commencement in ensuring that access and equity policies are upheld and maintained.

Alcohol and illegal drugs

Students who are under the influence of alcohol and or illegal drugs will not be allowed access into the training facility. Human Performance Centre is obliged to take necessary legal action where appropriate. In addition, disciplinary action may include suspension or expulsion and they will forfeit any fees paid.

Entry Requirements

All courses require you to be proficient at reading, writing and speaking English to benefit from and comply with training and assessments.

SIS30315 – Certificate III in Fitness
There are no preferred pathways for candidates entering the certificate III.

SIS40215 – Certificate IV in Fitness
Entry to the certificate IV is open to those who have achieved the following units of competency: These units must be taught prior to commencing any certificate IV units.

SISFFIT001 Provide health screening and fitness orientation
SISFFIT002 Recognise and apply exercise considerations for specific populations
SISFFIT003 Instruct fitness programs
SISFFIT004 Incorporate anatomy and physiology principles into fitness programming
SISFFIT005 Provide healthy eating information
SISFFIT006 Conduct fitness appraisals
SISFFIT014 Instruct exercise to older clients
SISXCCS001 Provide quality service

It is expected that all candidates have proficiency in reading, writing and speaking English that would be achieved through completing formal schooling or through previous employment.

Student experience

The vast majority of the students that enrol have many years’ experience within the fitness industry, have memberships at gyms, already work with existing personal trainers, and so on. However, if you do not have experience we will provide addition training.

Attendance

To benefit from undertaking training, students are encouraged to strive for 100% attendance. The training programs are competency based, intensive and students who fail to attend may find it difficult to keep up.

It is each students own responsibility to ensure that the attendance sheet is signed for every class on the day they attend. A student signing in when entering the building is a requirement of our OH & S policy and ensures effective monitoring of student attendance. It is also the students responsibility keep track of any classes that they miss. If intervention or assistance is required from the HPC Administration team in these regards, administration fees may apply.

Where a course participant is absent on the day of an assessment, it is their responsibility to monitor the class schedule to look for a suitable catch up day.

Classes start promptly as timetabled. Late arrival is considered to be rude and disruptive to the trainer as well as to their fellow students. Course participants who arrive late may not be admitted to the class until a suitable time, usually after the following break. Continued lateness will be noted.

Blended Study and Online students are required to complete every module and all practical training days.

Change of Address

Students must notify the Human Performance Centre immediately in writing of any change of address, telephone number or email address.

Dress code

When attending class or participating in practical learning at Human Performance Centre you are to wear comfortable, neat clothing that you would wear if you were to train a client (i.e. shorts/track pants, t-shirt). Closed running shoes are an essential requirement to enter the gym floor.

Blended Study students – When attending practical assessments either within the Human Performance Centre or an external training facility, all students are to wear their HPC Branded uniforms that are provided to them upon enrollment.

Mobile phones/telephone messages

When attending class or participating in practical learning at Human Performance Centre mobile phones are not permitted during class time.

Personal Presentation and Personal Hygiene

Students must ensure that, while attending Human Performance Centre or an external training facility their personal presentation and levels of personal hygiene are of the required industry standards indicated by their trainers.

Etiquette

Students are required to be well mannered when attending the Human Performance Centre and its surroundings at all times. Inappropriate attitude and language is deemed to be unacceptable and does not portray the required industry standards that would be expected of those wishing to aspire into their chosen field. Rudeness to colleagues and members of staff will not be tolerated and may require their removal.

Security

Human Performance Centre or the venue whose training and or assessment facilities are used will not be held responsible for any loss or damage to personal property. Valuables, hand bags, mobile phones, cash, wallets, laptop computers and other personal belongings should not be left unattended.

Smoking

Smoking is not permitted inside the building nor is it permitted within 4 metres of the HPC building or any other venue you are attending to complete your training and or assessment.

Participant Academic Conduct

Academic misbehaviour includes:

  • Collusion with an assessor
  • Collusion with fellow students
  • Submission of work other than their own
  • Cheating
  • Plagiarism 

General misbehaviour during training and assessments includes:

  • Unrelated talking
  • Moving around
  • Drawing attention to oneself
  • Distracting others
  • Being rude and/or offensive to others

Misconduct includes:

  • Preventing staff from performing their duties
  • Endangering the health and safety of staff or other participants

Such examples of misbehaviour or misconduct are a disciplinary offence. Students will be asked to respond to such misbehaviour. This may result in course participants not being further trained or assessed and would clearly be to the detriment of their not completing the course requirements. Suspension or expulsion from a course may be determined and any fees paid will be forfeited.

Expulsion

Human Performance Centre reserves the right to dismiss or suspend a student, without refund, for reasons which may include: plagiarism of works; non-conformity with regulations of the Human Performance Centre; conduct detrimental to the reputation of the Human Performance Centre or its students; where there is a breach of the law.

A student who undertakes their certification, may be denied their Certificates if plagiarism is found within their submitted assessments. The student would be required to re-submit their assessments to our assessments team to review.

Expulsion may occur if plagiarism is to be found present.

Enrolment and Course Fees

Enrolment for courses may require specific selection criteria, and is on a ‘first come first served’ basis. Minimum numbers of participants are required for each on-campus course. Enrolment for a course is completed when the relevant fees have been paid and all enrolment paperwork has been signed.

Human Performance Centre regrets that it cannot accept personal responsibility for changes in participant’s work commitments or personal circumstances. A cooling off period (3 days) will apply to all students who wish to withdraw from their original enrolled course. Please see “Cooling Off Period” for further details

All enrolment and deposit fees must be paid prior to commencement of the course.

Students are required to provide their own stationary, travel and any other incidentals, and although not essential for on-campus students, some do prefer to bring a laptop to class. Students are encouraged to purchase their own additional reference books as appropriate. Students participating in the SIS30315 Certificate III in Fitness & SIS40215 Certificate IV in Fitness may be required to pay an additional $10 for purchase of boxing wraps during the facilitation of the course, if they do not currently own a pair.

If you choose to defer more than two (2) times from your original enrolled course administration fees apply.

Human Performance Centre reserves the right to vary fees without notice prior to enrolment.

All fees owing must be paid in full before the qualification or statement of attainment will be issued.

PaySmart Terms & Conditions

You agree to continuously pay the prescribed weekly amount until the total amount of the debt is paid in full.

There are additional fees associated with the direct debit option which are additional to the total course fee. These additional costs will change depending upon the duration of your direct debit contract. Whether you pay your term out early or choose to utilise the 52 week option, the total cost of the fees associated with these options will remain due and payable.

You may increase your direct debit payments at any time but the original administration fees will still apply as per your paysmart agreement. Students may not reduce to below the minimum weekly amount.

Lump sum payments can be made at any stage during the term and the overall debt can be reduced accordingly. If course fees are paid out early standard administration fees still stand as per original agreement.

Please note a $100 fee will apply for every three (3) written overdue payment reminders sent by HPC, and after three (3) defaults your file will be immediately forwarded to our debt collection department for recovery of the debt, which will incur further fees and may result in potentially diminishing your ability to borrow from a future lender. Upon three (3) defaults all assessment material (copyright to HPC) must be immediately returned to HPC. If you are currently attending a course, all overdue course fees must be paid for you to continue attending class. In the event that your file is forwarded to a debt collection agency, a reasonable administration fee will be added to the total debt owed to HPC. A default may be placed on the student’s personal file with a credit reporting agency.

Payments cannot be suspended under the Paysmart contract. If, however the student is experiencing financial hardship during the term of the direct debit agreement, they are welcome to contact the administration to discuss possible arrangements suitable to both parties. Dishonour fees will apply to late payments.

Please note there is a one off $5.50 set up fee for using PaySmart and a weekly fee of $1.30.

If using a Credit Card, surcharges apply:
Visa/Mastercard 1.6%
Amex/Diners 3.5%

Human Performance Centre has full authority to access your credit reference history. 

An initial deposit of $200 (non-refundable) to be paid upfront during enrolment (either online or within our facility) with the remainder being set up via a Payment Plan or paid via Direct Debit Bank Transfer. Once you have completed this online enrolment form you will be required to select a payment option (PaySmart contract or DD bank transfer).

On-campus Study – If the student is attending a course, all overdue course fees must be paid to enable the student to continue attending class unless an arrangement has been entered into with the Managing Director. In the event that the student’s file is forwarded to our debt collection department, a reasonable administration fee will be added to the total debt owed to HPC.

Blended Study – If a student’s payment default’s on their weekly payments, their online student portal will be suspended and they will be unable to access their course. Once all over due fee’s are corrected, the student will gain access back into their course. If in the case of on going payment failures, the file will be immediately handed to our Debt Collection Department for recovery and they will be liable for any administration fees associated with such debt collection. All copyrighted assessment material will need to be returned to Human Performance Centre immediately as it remains the property of Human Performance Centre.

Refund, Cooling Off Period and Cancellation Policy

All short courses are non-refundable.

On-campus students

If a student withdraws from the original enrolled course before it has commenced, any deposits made will not be refunded.

If Human Performance Centre decides to cancel a course, all monies will be refunded in full.

An additional $10 fee will be incurred for purchase of boxing wraps during the facilitation of the course, if you do not currently own a pair. This is not refundable.

Study Loans: All courses are non-refundable through a Study Loans payment method.

Blended Study Students

If a student withdraws from the original enrolled course before they have commenced, any deposits made will not be refunded.

Full Online and Blended study methods are non-refundable. Please see Cooling Off Period

Cooling Off Period

There is a 3-day cooling off period (inclusive of weekends/public holidays) that begins when the registration is agreed to by all consenting parties (at time of deposit and agreeing to Student Handbook), during which you can terminate your registration or make adjustments to the contract. A written cancellation email is required within the 3-day cooling off period to process any cancellations, please note, all deposits are strictly non-refundable.

The cooling off period ceases when any of the following occur:

  • 3 days have passed since your registration
  • You have attended a class as part of the course of study
  • You have logged into the Student Portal
  • You have accessed any material associated with your course either as hard copy or digital.

Upon concluding the cooling off period (3 days), consenting parties are liable to uphold their respective responsibilities including but not limited to, the completion of study by learners, and the fulfilment of the financial agreement to pay the full course costs.

Where a refund applies, HPC will determine a pro rata costing structure as to ascertain a fair and reasonable cost for trainer delivery course materials and administration fee’s up until that date.

Liaison with industry

Human Performance Centre liaises with industry and professional organisations and associations to ensure the currency of its programs.

Input is collected from industry contacts to confirm that proposed and actual training instils skills to meet the employment and skill demand of industry and future growth areas for self-employment and employment of others. Industry input can include:

  • Feedback and input surveys
  • Requests for specific programs
  • Recent reports, journals or evaluations of similar courses conducted
  • Recent reports and journals
  • Other evidence for skills to meet employment/skill demand

Participant Welfare

Language, Literacy and Numeracy

Students who have not completed a Year 12 or above level of education will be identified prior to enrolment or during the enrolment process. In these cases, a non-intrusive questionnaire will need to be completed to assess a student’s suitability into their chosen course. In most cases, any required support can be provided internally. Our Head Trainer will review all completed questionnaires to assess and decide on the candidate’s suitability for entry into the course.

Where only a low level of support is needed, the Managing Director or delegate may arrange for the student to receive extra-curricular assistance from the trainer or other staff member. All students have the option to attend any or every class as many times as they wish. This offers the opportunity to re-learn the content multiple times if required and may assist absorbing the unit content.

Weekly assessment assistance is also available to all students using a booking system to ensure attendance numbers are monitored and controlled. Where an applicant’s LLN deficiency will clearly inhibit achievement of learning outcomes and the applicant refuses LLN support, enrolment may be declined.

Those who may require English language, literacy or numeracy skills may be assisted by:

The provision of additional facilitator support.
The selection or development of additional learner materials and alternative learning and assessment methods.
Referral to a training organisation providing English language, literacy and numeracy skills.

Note: Some courses from training packages stipulate the required English language and literacy skills and enrolment to a course may not be accepted. It is therefore important that prospective students discuss any special needs prior to enrolment.

Blended/ Online students will be monitored daily with their course progression and attendance. If further assistance is required students may be given the opportunity to interact with lecturers via an online platform.

Student Indemnity Release

I hereby give my consent to Human Performance Centre (HPC) for the videoing, photographing of myself and to the recording of my voice. HPC is hereby authorised to indefinitely use or cause to be used the still photographs or video footage, recordings of my voice and my name for advertising, publicity, commercial or other business purposes. The photographs and/or recordings may be used singularly or in conjunction with other photographs and/or recordings. I hereby release HPC, any of its associated or affiliated companies, their directors, officers agents, employees, customers and the Company’s appointed advertising agencies, officers, agents and employees, from all claims of any kind on account of such use.

If you do not wish to agree to this release please notify a staff member at time of enrolment.

You may opt out at any time, by notifying Human Performance Centre (HPC) in writing.

Indemnity Waiver

I, the undersigned, in receiving physical training by representatives of Human Performance Centre, understand and agree to comply with all of the following instructions and stipulations:

  1. I will comply with the directions of the instructors at all times
  2. I will ask the instructors to clarify any instructions or directions I don’t fully understand
  3. I will not engage in physical contact with any person unless instructed to by an instructor.
  4.  I will not engage in contact beyond the instructions given by the instructors.
  5. I will not undertake any contact which is likely to injure myself or others.
  6. I will inform the instructors of any pre-existing injuries relevant to such physical training before the commencement of any physical training.
  7. I will immediately inform the instructors if any injury or suspected injury is sustained and the manner in which it was sustained.
  8.  I understand that any physical training is provided only for the use within lawful situations and it is rightly intended.

I acknowledge that this is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of property claims or third parties. I assume, on behalf of myself, my heirs, personal representatives and successors, all risks of physical training, whether practicing, applying, using or not. I waive, release and discharge, on behalf of myself my heirs, personal representatives and successors, any and all claims of damages for death, personal injury or property damage which I have, or may have in the future, as a result of my practicing, applying, using or trying to use techniques shown during physical training.

I agree, on behalf of myself, my heirs, personal representatives and successors, to indemnify and hold harmless Human Performance Centre and any representatives of Human Performance Centre against all claims, losses, damages and expenses, whether asserted by me or any other person, resulting form any breach of repudiation of this agreement and release of liability, or any loss or injury to person or property, arising from or associated with the application, use or attempt at techniques shown during physical training.

Flexible Delivery

Human Performance Centre recognises the principles of flexible delivery. Programs are designed to emphasise flexibility of delivery and assessment to maximise the opportunity for access and participation by all students. For on-campus students all modules are delivered ‘in house’ however our extensive choice of scheduled classes means that a student in the unlikely event misses a class, would not be disadvantaged. Whilst most students are able to attend classes in ‘blocks’ as scheduled, our courses are completely flexible so students can attend scheduled contact days as they are able providing they are all attended during the enrolment period. In these cases, the in-house units may take longer to complete dependant on attendance but all students have up to 12 months to complete all in-house classes and theory assessments. Students choosing the flexibly learning plan will be provided with a individualised schedule.

Course Duration

Combined SIS30315 Certificate III in Fitness & SIS40215 Certificate IV in Fitness
The course is structured flexibly and can take up to 12 months to complete. The on-campus course includes a compulsory non-flexible face to face component of 24 full days attendance at the HPC training facility (or equivalent visits equalling 182 hours). The pace of progress is dependent on each individual’s circumstances such as work and family commitments and their existing knowledge and skills in some or all of the units they are studying. Some people learn more quickly than others or have previous experience in this field and may achieve outcomes sooner. Regardless of the pace of progression, all students must attend a minimum of 24 days (or equivalent visits equalling 182 hours) at HPC’s training centre. All students have 12 months to complete their course.

Human Performance Centre’s blended study option is self paced online study with on-campus practical training assessments, a blended student is required to attend HPC’s training facility for the practical training outlined in the ‘Practical Assessment Completion Form’ . All students have 12 months to complete their course.

Course Material

Course participants are provided with the necessary learning materials to complete their course as part of their fees. Blended study students will require a computer and internet access to complete their theory component of the course online. Additional resources may be suggested by Human Performance Centre or its representatives as optional items paid for by the student.

Credit Transfer

You may be eligible for a credit transfer if you have previously undertaken training through a Registered Training Organisation. Credit transfer may be granted for one or more units or a full certificate level. Three major factors need to be considered.

  • How current the qualification is
  • Mapping to the current training and
  • If the training was undertaken with a Registered Training Organisation

If you think you may be eligible for a credit transfer, you will need to provide the following:

  • The original Statement of Attainment and/or Certificate for your trainer to sight
  • A copy of the Statement of Attainment and/or Certificate
  • Or a certified copy of your qualification signed by a Justice of the Peace (JP

Students will be required to apply for Credit Transfer prior to the commencement of their course

Recognition of Prior Learning (RPL)

Human Performance Centre will ensure that Recognition of Prior Learning (RPL) is offered to all applicants on enrolment and that the process is structured to minimise the time and cost to applicants.

Human Performance Centre will provide adequate information (RPL Kit) and support to enable applicants to gather reliable evidence to support their claim for recognition of competencies held, regardless of how, when or where the learning occurred. This includes work experience, completion of units of competency or qualifications with another provider, relevant life experience and/or any combination of the above. The learning outcomes/elements for each unit provide the RPL benchmarks. Candidates initially self-assess against the learning and assessment criteria. They are given advice and assistance for them to prepare the application and documentation required to support their self-assessment.

If there is sufficient evidence in the application and supporting documentation, no further assessment may be necessary. If further assessment is required, it may take any practical form consistent with the assessment criteria for the claimed competencies and the principles of validity, reliability, fairness and flexibility. The form of assessment may be negotiated with the student and may consist of an interview, written assignment, workplace assessment, exam or other method.

Evidence may include:

  • Course outlines (with validated record of attendance)
  • Verified resume
  • Validated work references
  • Testimonials
  • Work samples

Since RPL is an assessment process, applicants do have the right to appeal the decision (see assessment and appeals). Recognition is awarded only for complete units of competence. A fee may be charged for this service. This may also include assessment, observation etc. Adjustments to the course fees may be adjusted following successful assessment.

Students will be required to apply for RPL prior to the commencement of their course

Assessment

Assessment conducted by Human Performance Centre is competency based and is designed to determine whether the candidate can demonstrate competence. Students will be assessed as either Competent (C) or Not Yet Competent (NYC). Students who are unable to demonstrate competency at a given time or who successfully appeal assessment results may be assessed again at a later date.

  • Assessment may come in many forms and in any combination including demonstration of practical skills, written examinations and theory based assessments.
  • Assessment may also be conducted in a simulated workplace environment where the application of skills and knowledge will be conducted with the same assessment rigour as if it was conducted in the workplace.
  • All assessments must be the original work of that student (please refer to academic misbehaviour headed under conduct, and references to plagiarism under copyright, and action for disqualification and expulsion that may be taken by Human Performance Centre)
  • Students will be notified of how they are to be assessed upon course commencement and at the start of each module/unit of competency.
  • All assessments must meet the assessment criteria of the training package or course on which the program is based.

Assessment methods incorporated at Human Performance Centre are governed by the following Principles of Assessment:

  • Valid – the process assesses what it claims to assess. Assessment against units of competence must cover the broad range of skills and knowledge that are essential to achieve competent performance.
  • Reliable – consistency of the interpretation of evidence and the consistency of Assessment outcomes as shared and are agreed to by assessors.
  • Flexible – assessment should reflect the candidate’s needs; provide for recognition of competencies no matter how, where or when they were acquired.
  • Fair – not disadvantage any individuals or group of learners; be transparent in assessment including allowing candidate’s the opportunity to challenge assessment and be given the provision to be reassessed.

A course enrolment lasts for 12 months. Should a course participant not complete all the assessments satisfactorily by the completion date of their course, re-enrolment into a current course may be required and associated fees payable.

Students are required to keep a back up of all assignments submitted to Human Performance Centre.

Appeals Procedure

In the event of a course participant wishing to appeal the decision made by their assessor the following procedure will take place:

  • The course participant has seven (7) days to appeal the result of the assessment first given to them by their Assessor or by the Human Performance Centre, failing which their assessment grade will be recorded without further amendment.
  • The appeal should first be addressed to the Assessor direct when a determination should be given.
  • In the event that the decision is not deemed satisfactory to the course participant a letter should be written to the Managing Director stating their case why their assessment decision should be appealed. The letter has to be received within the seven day period of the results being given. The Managing Director will confirm receipt of their correspondence within three (3) days when an initial or final determination may be made in writing.
  • All appeals will be documented.

Complaints Procedure

If a complaint is received by Human Performance Centre it is included as part of the RTO’s review of its quality processes and solutions are actively sought and documented as part of its obligation for continuous improvement. Complaints and comments are encouraged by all stakeholders including staff, contractors, corporate clients and students to assist Human Performance Centre management help achieve its mission.

A complaint is any expression of dissatisfaction that relates to how the Human Performance Centre provides training and assessment services, client service, administers and manages itself and its obligations to its stakeholders.

Human Performance Centre will respond to any complaint in compliance with access and equity principles. They will be managed fairly, equitably and as efficiently as possible. The quick settlement of any complaints is in the interest of all parties.

In the event of a complaint the following procedure will apply:

  1. Talk directly with the person concerned to resolve the problem failing which:
  2. Address the complaint directly in writing with the Managing Director.
  3. The Managing Director will respond in writing within three (3) business days acknowledging receipt of the complaint.
  4. The Human Performance Centre will address the student’s concerns. Meetings may be held with the relevant parties providing opportunity to present their case. An independent witness may attend all discussions.
  5. The complainant will then be advised in writing of the outcome(s) and resolution to the complaint within ten (10) days of the Managing Director having been in receipt of the written complaint. If a resolution takes longer to reach or additional information is required, the complainant will be advised accordingly of any progress.
  6. Course participants have the right to complain about services received through the national regulator ASQA. Information can be found at http://www.asqa.gov.au/complaints/complaints.html.
  7. The complaint and outcome will be documented and policies and procedures will be reviewed as part of the Human Performance Centre continuous improvement.

Competency Based Training & Assessment

Participants enrolled in training which will lead to either a Statement of Attainment or Certificate is required to complete assessments to demonstrate competency. Competency based assessment is the process of gathering evidence to confirm that participants can perform required skills and knowledge.

Assessments undertaken may include:

  • Written/oral assessments
  • Practical demonstrations
  • Completion of case studies and similar activities
  • Development of a portfolio
  • Work samples
  • Third party reports

Participants will be given feedback on all assessment activities. Competency based assessment does not use a marking scale rather the participant is deemed “competent” or “not yet competent”.

Please make sure that you attach an assessment coversheet to all assessments. These are provided by Human Performance Centre and must be signed by you. Please always include the question/task you are addressing.

Certification

Certification cannot be granted until such time as all fees have been paid.

Re-issuance of statement of attainment or certificate

Students may request a re-issuance of a Statement of Attainment or Certificate or Record of Results for a fee of $85 for an entire set or $25 each. Upon full payment, such documents will be printed within 10 working days.

Privacy

Privacy Policy

Human Performance Centre (HPC) acknowledges the importance you attach to information that identifies you (personal identifiers such as name, address, date of birth, email address). We are committed to protecting and managing the information you choose to share with our organisation. Through providing this information, we seek to ensure that you will be able to deal with our organisation in full confidence that your personal information will only be used by us in the ways we have described to you, that it will be held securely, and when there is no longer any legitimate purpose in retaining such information it will be disposed of appropriately. By enrolling in our courses you authorise receiving our newsletter or marketing and/or promotional material.

I acknowledge that you will disclose to me intellectual property which is confidential and proprietary information of Human Performance Centre. I will not communicate or divulge to any person any information or knowledge concerning that intellectual property or material or equipment used by Human Performance Centre or any of the intellectual property, trade secrets or proprietary information of Human Performance Centre. I will not disclose, copy, duplicate, record or reproduce, or make available to any unauthorised person or source (or permit or cause others to do so) the contents of any of the intellectual property provided by Human Performance Centre. I will not compete directly or indirectly with Human Performance Centre and its business. I acknowledge that if I fail to abide by the terms of this Agreement then Human Performance Centre will have the right to seek a court injunction to restrain that breach or claim damages against me and costs of such legal action shall be fully recoverable from me.

I consent to Human Performance Centre using the information I provide and they subsequently gather, for the purpose it was collected, to assist in the administration of products and services and to carry out all necessary activities associated with their operational business activities, workplace compliance and legal governance issues.

Privacy Notice

Under the Data Provision Requirements 2012Human Performance Centre is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Human Performance Centre for statistical, administrative, regulatory and research purposes. Human Performance Centre may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • populate authenticated VET transcripts;
  • facilitate statistics and research relating to education, including surveys and data linkage;
  • pre-populate RTO student enrolment forms;
  • understand how the VET market operates, for policy, workforce planning and consumer information; and
  • administer VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au)

Privacy & Personal Records

Human Performance Centre follows the Australian Privacy Principles covering the collection, use, storage and disclosure of personal information.

The participant’s course file and information therein remains the property of Human Performance Centre. Course participants are at liberty to view their own files by completing the “Request for Information Form” (a copy of this form can be obtained by contacting HPC administration staff ) and submitting to the relevant staff member. A fee may be charged. Such viewing may only be done in the presence of the Managing Director or a designated staff member.

The provision of participants results is given to the course participant only to approved third parties, being those parities approved by participant in writing. This may include attendance and results including copies of Certificates and Statements of Attainment and academic transcripts. At the time of enrolment, if appropriate, you will be asked to complete and sign a “Participant Personal Details Form” or declaration at your enrolment entitling Human Performance Centre to issue such information. (a copy of this form can be obtained by contacting HPC administration staff)

Physical records are archived systematically and consistently, and stored in a secure location. Electronic records are backed up and copies maintained in a secure location off site. In accordance with Standards for Registered Training Organisations, completed student assessments are kept on file for six (6) months and enrolment archives are stored for thirty (30) years.

Release of contact details and information

To ensure that Registered Training Organisations meet the national standards and offer quality training to participants, the registering body conduct regular audits. The audit process involves a review of a training organisation’s policies, procedures, record keeping and practices. On occasion the registering body may contact past and present training participants to conduct an interview to confirm that the organisation is complying with its obligations and providing a service, which meets the needs of students and industry.

Upon request Human Performance Centre are required to supply the following information to the registering body:
Contact details including address, telephone numbers and email address

For audit purposes and in the event of a complaint or appeal, the registering body may request to view participant files. The purpose of this is to ensure compliance with regulations and standards.

Course Evaluation

Your feedback is particularly important to our commitment to ongoing improvement. Throughout your training you will be asked to provide your thoughts and comments on the training received. Human Performance Centre encourage all participants to make contact should they wish to provide feedback or comments on any aspect of the service they have received.

Trainers

Trainers hold formal training and assessment qualifications as well as a minimum of five years’ recent experience in the field in which they teach and/or assess. To maintain currency of industry best practice, trainers and assessors continue to update their knowledge and skills by either continuing to be employed in industry and/or by attending industry seminar/workshops, networking etc.

Human Performance Centre reserves the right to vary teaching staff without notice.

Workplace Health & Safety

The safety of staff and students is of primary importance in all activities carried out by the Human Performance Centre.

Human Performance Centre observes all workplace health & safety legislation. All staff, contractors and participants are notified of their health and safety obligations. Staff, contractors and participants must not engage in any activity that may cause either yourself or any other person an accident, injury or illness. Duty of Care must be adhered to at all times. For the health and safety of others should a course participant suffer from an illness they should not attend any training or assessment until they are fully recovered.

Everyone has a responsibility to work safely and identify and report any hazards immediately to the Human Performance Centre staff.

First Aid, Fire and Evacuation Procedures

Provision for first aid facilities are available where training is delivered. Specific information including whereabouts of first aid facilities, fire and evacuation procedures is given at the commencement of each course.

Harassment

Harassment is any conduct (verbal, written or physical) which is unwanted, unwelcome and unsolicited and which may be intimidating, offensive or demeaning to any individual or group of people. Harassment may also be a result of discrimination.

Verbal harassment may include:

  • Repeated sexual suggestive comments
  • Jokes or insulting remarks
  • Persistent personal invitations or requests

Physical harassment may include:

  • Deliberate physical contact
  • Persistent staring or rude gestures
  • Displaying sexually graphic or offensive materials
  • Destruction of personal belongings.

In the event of any harassment as identified above discuss this with your trainer or with staff at Human Performance Centre If you choose to make a formal complaint it will be treated very seriously and action will be taken.

Any form of harassment is against state and federal legislation and official authorities will be notified.

Copyright

Human Performance Centre holds the necessary licenses for its own copying purposes.

All course participant work must be the original work of that student. Plagiarism is copying someone else’s ideas and work (including of another student) and using it as their own. This also includes information from any publication and the internet. If material is gained from any publication or the internet they must be acknowledged and notated in a bibliography at the end of the assignment.

Plagiarism is unacceptable academic behaviour and can result in your disqualification, and those who may have assisted you, from completing the course.

Intellectual Property

 All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Course are, and remain, the intellectual property of Human Performance Centre or its licensor’s, whether adapted, written for or customised for the Client or not.

You are not authorised to: 

  1.  copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
  2. record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given
  3. use the Course Materials in the provision of any other course or training whether given by us or any third-party trainer;
  4. remove any copyright or other notice of Human Performance Centre on the Course Materials;
  5. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

Breach by you of this clause shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive license to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.

Relevant legislation – to be complied with

Work Health and Safety Act 2011
The Work Health and Safety Act 2011 provides a framework for managing health and safety risks in Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant – this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell.
For more information visit: http://www.comlaw.gov.au/Series/C2011A00137

Industrial Relations Act 1996
The principal objective of the Industrial Relations Act 1996 is the provision of a framework for industrial relations that supports economic prosperity and social justice.
For more information visit: http://www.legislation.nsw.gov.au/viewtop/inforce/act+17+1996+FIRST+0+N/

Privacy Act 1988
The Privacy Act makes provision to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT).
For information on privacy regulations in Queensland and in other states and territories, visit the http://www.privacy.gov.au.

Copyright Act 1968
The copyright Act 1968 is an Act relating to copyright and the protection of certain performances, and for other purposes.
For more information regarding the Copyright Act 1968, go to https://www.legislation.gov.au/Series/C2004A07378

National Vocational Education and Training Regulator Act 2011
This Act was introduced in 2011 to establish a consistent registration and accreditation framework for vocational education and training, by applying nationally agreed standards.
For more information, visit: http://www.comlaw.gov.au/Details/C2012C00143

Anti-Discrimination Act 1991
The Anti-Discrimination Act 1991 aims to promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity, including education and training. The services developed and offered, including the administrative practices and assessment processes, take into account the principles established by this legislation.
For more information, go to: https://www.legislation.qld.gov.au/view/html/inforce/current/act-1991-085

Australian Consumer Law (ACL) 2011
Australian Consumer Law (ACL) 2011 aims to provide an equitable, competitive, informed and safe market place. It makes provisions in respect to certain unfair or undesirable trade practices, and aims at regulating the supply of goods and services.
For more information visit: http://consumerlaw.gov.au/the-australian-consumer-law/legislation/

Competition and Consumer Act (CCA) 2010
The object of the Competition and Consumer Act (CCA) 2010 is to enhance the welfare of Australians through the promotion of competition and fair trading, and through a provision for consumer protection. For more information visit: https://www.accc.gov.au/about-us/australian-competition-consumer-commission/legislation

Working with Children (Risk Management and Screening) Act 2000
An Act to establish a scheme requiring the development and implementation of risk management strategies, and the screening of persons employed in particular employment or carrying on particular businesses, to promote and protect the rights, interests and wellbeing of children in Queensland.
For more information: https://www.legislation.qld.gov.au/view/pdf/2017-06-05/act-2000-060